{"id":2278,"date":"2025-11-28T12:13:25","date_gmt":"2025-11-28T12:13:25","guid":{"rendered":"https:\/\/digitalhangar.aero\/?post_type=careers&p=2278"},"modified":"2025-11-28T12:24:19","modified_gmt":"2025-11-28T12:24:19","slug":"copy-of-it-digital-workplace-internship-all-genders-80-100","status":"publish","type":"careers","link":"https:\/\/digitalhangar.aero\/careers\/copy-of-it-digital-workplace-internship-all-genders-80-100\/","title":{"rendered":"IT Digital Workplace Internship (all genders, 80-100%)"},"content":{"rendered":"\n
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What I\u2019ll do.<\/h3>\n
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  • Handling Phones, Chats, and web tickets within agreed KPIs, and logging all necessary information from these contacts.<\/li>\n
  • Diligently addressing user issues, queries, and requests.<\/li>\n
  • Assigning the tickets to the appropriate resolving teams.<\/li>\n
  • Monitoring incidents and requests assigned to the Service Desk to make sure all issues and requests are solved in a timely and effective manner.<\/li>\n
  • Identifying recurring and related incidents to find correlations for possible indicators of bigger problems.<\/li>\n
  • Following and actively contributing towards the Service Desk Knowledge base required for providing accurate solutions to various problems and requests.<\/li>\n
  • Confirming if the solution proposed helped resolve the issue reported by the user.<\/li>\n<\/ul>\n\n <\/div>\n <\/div>\n
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    What I\u2019ll need.<\/h3>\n
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    • I have first internship or professional full-time experience in that area.<\/li>\n
    • Customer Service understanding.<\/li>\n
    • Basic IT and technical knowledge including troubleshooting skills<\/li>\n
    • I am able to use my strong communication skills to ensure effective communication also providing explanations clearly and precisely<\/li>\n
    • Working co-operatively with others to achieve team goals.<\/li>\n
    • Time\/task management, attention to detail, willingness to learn.<\/li>\n
    • Analytical problem solving.<\/li>\n
    • Fluent command of English language<\/li>\n<\/ul>\n\n <\/div>\n <\/div>\n
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      Who I am.<\/h3>\n
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      • Self-starter \u2013 I don\u2019t wait for others to get started. My self-driven attitude is my natural energy booster<\/li>\n
      • People person \u2013 I enjoy a diverse portfolio of people around me, and excel in communicating effectively while maintaining close relationships<\/li>\n
      • Curious \u2013 When I engage with something new, I am eager to quickly understand and structure it clearly, both for my own personal understanding and for the people around me<\/li>\n
      • Inventor \u2013 I am excited about the opportunity to break new ground by generating creative ideas and bringing them into action in a fast-changing environment<\/li>\n
      • Brave \u2013 No matter how complex the situation is, my strength to experiment with different solutions and to learn continuously from the feedback<\/li>\n
      • Travel Enthusiast \u2013 I love to take a huge part in making the travel experience of Lufthansa Group\u2019s customers as smooth as possible<\/li>\n<\/ul>\n\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n\n <\/span>\n
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        \n \n \n\n Learn more<\/span>\n \n<\/use><\/svg>\n \n <\/a>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n<\/section>\n\n\n\n\n <\/span>\n
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        \n\n \n \n\n YOUR BENEFITS\n<\/strong>\n \n
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        \n It’s not just a job. It\u2019s a package of so much more.\n<\/h2>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n<\/section>\n\n\n\n <\/span>\n
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        Flight Benefits<\/h3>\n

        flying around the world with friends and family in Lufthansa Group Airlines.<\/p>\n<\/div>\n <\/div>\n <\/div>\n

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        Coaching<\/h3>\n

        from my team lead and peers, incl. mentoring and an individual development plan.<\/p>\n<\/div>\n <\/div>\n <\/div>\n

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        Relocation Package<\/h3>\n

        in case I have to move for me and my family, incl. support in visa and official matters.<\/p>\n<\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n<\/section>\n\n\n\n <\/span>\n

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        Hybrid work<\/h3>\n

        mobile office and flexible working hours.<\/p>\n<\/div>\n <\/div>\n <\/div>\n

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        Unique atmosphere<\/h3>\n

        in the greatest team, with a start-up spirit, integrated into the largest European airline group to revolutionize travel.<\/p>\n<\/div>\n <\/div>\n <\/div>\n

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        Employee benefits<\/h3>\n

        attractive benefits from a partner network with >15 partners for discounts, memberships and much more.<\/p>\n<\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n<\/section>\n\n\n\n\n\n\n <\/span>\n

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