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We are the
digital pulse
of aviation

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OUR VISION & MISSION

We believe that technology revolutionizes the aviation industry

Bringing the digital travel experience to the next level.

Creating the world’s best connected travel experience – physical, human, and digital – for all Lufthansa Group airline brands is our goal. We’re committed to driving the digital transformation and becoming leaders and innovators in developing next-level digital solutions for the airline industry.​

We are home to digital talents and impact the digital travel experience of Lufthansa Group’s customers.

We enable fast development and implementation cycles through a fully agile and product-centric approach. We are home to digital talents, and we foster diversity of different minds and makers. We empower our teams with full end-to-end product ownership and thus enable them to find the best solution for our customers.

The sky is the limit? Let’s push for it!

We develop solutions for our most-valued customers to enrich the entire travel experience.

And we are always on the lookout for smart gadgets to make traveling even cooler. The Digital Hangar operates with 100% focus on delivering tangible value-adding solutions. Together with you, we develop best-in-class features for over 145 million passengers that travel on our 5 airline brands every year. 

YOUR CAREER

you are a digital pioneer? Join us!

Ask yourself, “What would I do differently if I could change it?” Let’s turn your ideas into reality. Join a dynamic team of digital enthusiasts and professionals and be part of the creative and vibrant team spirit.

OUR VALUES

Our company values are the driving factors for our success

1

Outcome-Oriented

We maximize the value for the customer in everything we do.

2

Empowered

We proactively drive the work that we do & feel accountable for the end result.

3

Quality-Driven

We have an eye for detail and aaspire for excellence in our work.

4

Open-Minded

We are open to new ideas and value the contribution of each team member.

5

Curious

We are always learning new things and enjoy solving puzzles.

OUR VALUE STREAMS

We are shaping the future of digital travel. Together

Travel Experience

We digitalize…

…almost everything which is closely related to the flight itself: from planning & preparing, while traveling to and at the airport, in flight, until the actual arrival. This includes digital self-check-in experiences, baggage and travel services, digital in-flight experience, and a digitally supported Food & Beverage service portfolio across all touchpoints.

Inspiration, Search & Booking

We create…

…an outstanding e-commerce experience for our customers by delivering solutions for traffic acquisition, travel inspiration, offer search, selection, booking, and payment so that our customers are inspired to find, compare, customize, order, and settle their desired flights and products seamlessly and intuitively.

Personalization, Profile & Loyalty

We drive…

…personalization & loyalty before, during, and after the flight by creating an attractive and convenient profile experience for our customers. Aiming at delivering the right content at the right time. This includes both future hyper-targeted offers as well as an advanced loyalty program reinforcing strong customer retention.

Customer Servicing

We empower…

…our customers and customer-facing colleagues through fast, convenient, and reliable digital service solutions. The focus is on self-services for rebooking, refunds, schedule change, information, and claim- & complaints automation across all existing and future channels.

Ancillaries

We enrich…

…our customer’s travel experience by a vast offering of retail products and services throughout the entire journey. Our key priorities are building a consolidated marketplace, enabling a data-driven, personalized display of ancillary services & products across all digital touchpoints, on-board new partners, and further enhancing our offering.