User Researcher (M/F/D)
I am an USER RESEARCHER
What is your superpower?
As a USER RESEARCHER for our team, I am improving the user experience of our channels within digital sales. I am passionate about truly understanding customers and what is valuable to them in order to create relevant, easy to use and pleasurable to use products and services. I master both qualitative and quantitative research methods through which I optimize features of our products along the airline’s customer journey, leverage best practices and support innovation initiatives
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What I’ll do.
- Own the long-term research strategy for products: designing research concepts by applying various methods (qual. and quant.), developing scripts, screeners, recruiting participants as well as moderating, analyzing, and delivering results
- Working closely with Designers, Product Managers and Developers to identify and prioritize research opportunities in a fast-paced, dynamic environment to generate focused insights that help them understand user needs
- Translating user insights into actions and recommendations to derive actionable requirements for prototype development and product strategy and ultimately help shape directions of our company
- Communicate research findings to diverse audiences through reports and presentations
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What I’ll need.
- Bachelor’s degree in Human-Computer Interaction, Cognitive Science, Statistics, Psychology, Anthropology or equivalent practical experience
- 3+ years experience with user research methods in a commercial domain
- Experience analyzing both quantitative & qualitative data to produce user research deliverables
- Detailed knowledge of usability testing methodologies and current state of the art in user experience research (academic program/ equivalent work experience)
- Experience managing, planning and conducting usability test sessions
- Persuasive communication and consulting skills required to advocate for customer needs to stakeholders
- Business fluent in English and German
- Excellent networker, establishing cross-functional collaborations & developing exchange with experts in other companies/sectors
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Who I am.
- Empathetic – My understanding of user’s expectations, frustrations, goals, and reasoning process helps me develop solutions to real user needs
- Self-starter – You don’t wait for others to get started. Your self-driven attitude is your natural energy booster and your positive mindset your constant companion
- Brave – No matter how complex the situation, your strength is to experiment with different solutions and to learn continuously from the feedback you get
- Solution-oriented – You have a ‘getting things done’ approach and great communication skills
- Enthusiast for travel – Experiences we create will stick with our customers forever, and I am playing a huge part in making them as smooth as possible
It’s not just a job. It’s a package of so much more.
Flight Benefits
flying around the world with friends and family in Lufthansa Group Airlines.
Coaching
from my team lead and peers, incl. mentoring and an individual development plan.
Relocation Package
in case I have to move for me and my family, incl. support in visa and official matters.
Hybrid work
mobile office and flexible working hours.
Unique atmosphere
in the greatest team, with a start-up spirit, integrated into the largest European airline group to revolutionize travel.
Employee benefits
attractive benefits from a partner network with >15 partners for discounts, memberships and much more.
