UX & Copy Writer (M/F/D)
I am an UX & Copy Writer.
What is your superpower?
As a UX & COPY WRITER for our team, I craft clear and engaging language that guides users through our digital channels. Working closely with designers, developers, and product managers, I ensure every word enhances clarity, usability, and brand voice, aiming to delight and empower users at every interaction.
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What I’ll do.
- Designing information and communication flows for customer oriented digital products, including conversational dialogues
- Stand in for user centred methodologies, UX writing standard and guidelines as well as user research in an agile working environment.
- Create and maintain content assets with high standards towards user guidance, readability, findability, conciseness and in accordance to WCAG standards
- Manage content planning, production, and orchestration of customer information on digital services, including editing and copy writing for external customer communication channels
- Elaborate communication plans and allocate communication measures with a cross-channel view in customer communication touchpoints of the LHG and execute distribution to channel owners
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What I’ll need.
- Bachelor’s degree or equivalent professional education in UX design, digital media, linguistics, communication or information management
- Excellent communication and editing skills in DE and EN, with the ability to identify target audiences and create content.
- Strong teamwork skills and a cross-functional and agile approach with a complex network of internal/external partners
- Expertise in digital content management and assets (tone of voice, online readability, conciseness, graphical elements, SEO, WCAG)
- High organizational skills and highly capable to reduce complexity
- Experience in prototyping and basic understanding of HTML and CSS is a plus.
- Frustration tolerant, constructive and searching for ways to move forward
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Who I am.
- Self-starter – You don’t wait for others to get started. Your self-driven attitude is your natural energy booster and your positive mindset is your constant companion
- Inventor – You are excited about the opportunity to break new ground by generating creative ideas and bringing them into action in a fast-changing environment
- Brave – No matter how complex the situation, your strength is to experiment with different solutions and to learn continuously from the feedback you get
- Solution-oriented – You have a ‘getting things done’ approach and great communication skills
- Enthusiast for travel – Experiences we create will stick with our customers forever, and I am playing a huge part in making them as smooth as possible
It’s not just a job. It’s a package of so much more.
Flight Benefits
flying around the world with friends and family in Lufthansa Group Airlines.
Coaching
from my team lead and peers, incl. mentoring and an individual development plan.
Relocation Package
in case I have to move for me and my family, incl. support in visa and official matters.
Hybrid work
mobile office and flexible working hours.
Unique atmosphere
in the greatest team, with a start-up spirit, integrated into the largest European airline group to revolutionize travel.
Employee benefits
attractive benefits from a partner network with >15 partners for discounts, memberships and much more.
